RETURN INFORMATION: Return Policy for Items Shipped from uniformsalesinc.com
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER (RA #) AND INCLUDE YOUR RECEIPT OR PACKING LIST. Without prior authorization and a RA # your return will not be accepted.
Any blank [non-logoed] item (s) purchased from uniformsalesinc.com can only be returned if new and unused condition, in its original packaging, within 15 days of receipt. Items must be un-damaged and un-washed with original tags. All returns of blank [non-logoed] item (s) are subject to a 15% (or $5, whichever is greater) restocking fee. All items returned without RA # will be refused.
NOTE: Any custom item, meaning any item with embroidery or screen printing, custom sizing or other customization is non-returnable.
To obtain a RA # (return authorization number) please contact our customer support team by phone: Toll Free at 800-448-9088 or 561-547-6115, or by e-mail: firstname.lastname@example.org.
Once an RA # has been issued it is only valid for 15-days. Your return shipment must be dated within those 15 days or it will not be accepted.
Please also note that USI will always make good to correct an error caused solely by us, if one is ever made, at no cost to you. If you believe we made a mistake with your order please contact us, if we are at fault we will email you a pre-paid shipping label that you can use to return the items. We will either correct the shipment or issue a credit if necessary. You have 5 business days from the day you receive the order to notify of us about any mistakes made solely by us. After that, we will consider your shipment to be correct and your order final.
NOTE: It is the customer’s obligation to cover the cost of shipping for returned merchandise (unless USI was the sole cause of a mistake).
Please allow 7 – 14 days, for processing of exchanges or returns.
PLEASE SHIP THE ITEM WITH RA #, along with a copy of the receipt or packing slip by a method that is insured and traceable, to the following address:
Uniform Sales Inc.
1317 1/2 Central Terrace
Lake Worth, FL 33460
Items that are not in new and unused condition or not in their original packaging will not be accepted for refund or exchange.